Do you sell authentic products?
Yes. All products available at LUXBAE are 100% authentic.
We work exclusively with official distributors and directly with brands to guarantee the authenticity and premium quality of every item.
How is shipping handled?
We offer nationwide delivery across the United States via trusted carriers such as UPS, FedEx, and USPS.
Shipping times vary depending on location and method, typically 2–7 business days.
Once your order is confirmed, you will receive a tracking number by email to monitor your shipment.
Is a signature required for delivery?
For orders over $1000 (before taxes), a signature may be required upon delivery.
If you would like to waive this requirement, please contact us at info@luxbae.com immediately after placing your order.
How can I request a return or exchange?
If for any reason you are not fully satisfied with your purchase, you may return it within 14 days of receiving your order.
Please ensure that the item:
- is in its original packaging,
- has not been opened, used, or damaged,
- and includes proof of purchase.
To initiate a return, please email info@luxbae.com with your order number and reason for return.
We will contact you with detailed instructions.
When will I receive my refund?
Once we receive and inspect your returned item, your refund will be processed within 3–5 business days.
Funds will be returned to the same payment method used for the original purchase.
Which items are non-refundable?
For hygiene and safety reasons, opened, used, or damaged skincare and nutraceutical products cannot be returned.
Returns are also not accepted after the 14-day return period has expired.
Do you ship internationally?
At this time, LUXBAE ships only within the United States.
International shipping will be available soon — please stay tuned for updates on our website and social media.
What should I do if I received a damaged or incorrect product?
If your order arrived damaged or incorrect, please contact us within 48 hours of delivery.
Email info@luxbae.com with your order number and a photo of the issue — our team will resolve it promptly.
Can I modify or cancel my order after placing it?
If your order has not yet been shipped, we may be able to modify or cancel it.
Please contact us as soon as possible at info@luxbae.com with your order number.
How can I contact customer support?
For any questions or assistance, please reach out to us at info@luxbae.com.
Our team will respond within 1–2 business days.