Refund policy
Return Policy
Due to the nature of personal care and cosmetic products, all sales are final.
For safety, hygiene, and product integrity reasons, we do not accept returns or exchanges on any items, including unopened products.
However, your satisfaction is important to us. If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery at info@luxbae.com, and our team will review the issue and assist you.
Damages and issues
Please inspect your order upon receipt. If your item is damaged, defective, or you received the wrong product, contact us immediately with photos so we can resolve the situation.
Non-returnable items
All cosmetic and personal care products are strictly non-returnable.
We cannot accept returns for any items that fall into the following categories:
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Skincare or beauty products
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Used or opened items
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Sale items or promotional items
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Gift cards
Refunds
Since returns are not accepted, refunds are only issued in cases where the product arrived damaged, defective, or incorrect.
If approved, the refund will be processed to your original payment method within 10 business days.
If more than 15 business days have passed since your refund was approved, please contact us at info@luxbae.com.